With a decade in UX and a focus on B2B/SaaS/HR-Tech, I help identify impactful opportunities to align user needs with business goals.
I helped empower frontline teams at work through world-class research and design, including a recognition feature that boosted employee-generated posts by 31%. 💌
Read more to find out how we got +41% new guest conversion, +30% new listing bookings, +42% GMV, and +64% new listings in the marketplace. 📈
To my surprise, those roles are still as I designed them, 4 years later. Fasten your seatbelt if you want to read the full story, it has a bit of turbulence… 😉
Our client’s vision did not include a systemic process improvement. They just wanted it to “look pretty”… 🫢